Shipping policy

Thank you for visiting and shopping at rymdkf.shop! We are dedicated to delivering our premium wall art prints and elegant wall decor products safely and securely to our customers across Singapore.

Please review our shipping policy below to understand our delivery times, order processing steps, and tracking information.

Business Legal Name: AURO & SOL PTY LTD Authorized Representative: KATE MANGOVSKI Store Identity & Domain: rymdkf.shop Official Customer Support Email: support@rymdkf.shop Direct Customer Support Hotline: +61 489914417 Physical Business Address: SURRY HILLS, 2010, New South Wales, Australia Primary Target Market & Trading Currency: Singapore / United States Dollar (USD)

Shipping Cost

We are pleased to offer Free Standard Shipping on all premium wall art and home decoration orders delivered within Singapore. There are no minimum purchase thresholds, hidden handling fees, or unexpected structural framing packaging surcharges at checkout. The price displayed on our product page is the final price for delivery.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and local holidays) after your payment transaction is successfully authorized and confirmed.
  • Given the delicate nature of high-quality art prints and canvases, each piece undergoes a rigorous quality inspection and is securely packed with protective shockproof materials or sturdy mailing tubes prior to dispatch.
  • You will receive an automated email notification with logistics details once your order has left our fulfillment facility.

Shipping & Delivery Estimates

Our international logistics channels are fully optimized to provide reliable, tracked delivery directly to all destinations within Singapore:

  • Shipping Method: Secure International Tracked Shipping (handed over to trusted regional delivery carriers for final localized delivery).
  • Estimated Delivery Time: 7 to 13 business days following the standard order processing period.
  • Trading Currency: Please note that all transactions, invoices, and shipping valuations are settled strictly in United States Dollars (USD).
Note on Potential Delays: While we make every effort to ensure your art pieces arrive within the 7-13 business day window, delivery timelines can occasionally be impacted by customs clearance procedures, port congestion, or seasonal freight distribution peaks.

Shipment Confirmation & Order Tracking

Once your wall art package is handed over to our global courier partners, we will send you a shipment confirmation message containing your dedicated Tracking Number(s). Tracking data typically activates and updates within 24 to 48 hours, allowing you to follow your fragile package's journey seamlessly from our facility to your doorstep in Singapore.

Customs, Duties, and Import Taxes

Your order is dispatched via international cross-border logistics channels into Singapore. While rymdkf.shop covers all standard transportation and secure handling costs, any local import duties, national taxes (such as GST), or structural clearing fees mandated by Singapore customs regulatory authorities upon arrival are the responsibility of the recipient.

Art Protection & Transit Damage Claims

Wall art prints and frames require delicate care during transport. Despite our heavy-duty protective packaging, rare transit accidents can happen. If your item arrives bent, torn, or damaged, please take clear photos of the damaged art piece as well as the exterior packaging and contact our support desk at support@rymdkf.shop immediately. We will launch an expedited investigation with the courier network to send you a free replacement or issue a full financial refund.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in New South Wales, Australia (AEST/AEDT), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Singapore (SGT) market.

When creating or visiting our Contact Us page to resolve logistics tracking issues, delivery updates, or transit damage claims, please refer to the following time zone alignment to ensure timely support:

  • Singapore Standard Business Hours: Monday - Friday | 9:00 AM - 5:00 PM (SGT)
  • Australian Operational Hours (AEST): Monday - Friday | 11:00 AM - 7:00 PM
  • Email Support Efficiency: We monitor support@rymdkf.shop 24/7 and promise a direct, human response to all shipping, tracking, and product condition inquiries within 12 to 24 hours.